Virtual Care: More Than Just Telehealth

Telehealth solutions are software solutions. They help manage patient’s, data, and allow for scheduling, delegation, and administration. In many minds, this is where the definition of telehealth stops; but this service is more than a tool – it is a platform for communication and for engaging with your patients on a human level.

The goal is to extend care beyond the physical limits of a brick and mortar facility, adding virtual care – without compromising care quality.

Barriers to Care

Healthcare has had to adapt over the last few years – and it will need to continue to evolve now that new technologies are being integrated. Healthcare providers have had to be creative and rethink how they can provide the best care given realistic hurdles. In the spirit of growth, there are two main barriers to care we want to bring up:

Cost of Care

Quality care costs money – both for practitioners and for patients. From operational costs to testing; staffing, and maintenance, the hidden and everyday costs of healthcare facilities can be mitigated by virtual solutions. Telehealth is instrumental in reducing those costs for both providers and care recipients.

Industry analysis of telehealth solutions by Cigna, shows that telehealth not only reduces in-person healthcare visit costs by “$93 for non-urgent needs, but a specialist visit via telehealth was $120 less than an in-person visit, and a virtual urgent care appointment was $141 less than going to an urgent care clinic.”

Additionally, telehealth solutions “omit the need for unnecessary (mandatory) lab testing “which led to an average savings of $118 per episode of care.”

Access to Care

Access to care rolls right into our point regarding cost, since financial flexibility for patients is definitely an incarnation of accessibility – but so are transportation, education, and healthcare provider options. Telehealth by its nature is connective – and is constantly growing in it’s inclusivity and offerings for healthcare plans.

Internally, telehealth platforms make it easy to schedule transportation, host virtual calls and appointments, schedule follow-ups, and provide self-care and educational materials, etc. Solutions like Primavera begin addressing accessibility with the technology itself:

  • No App is required to be downloaded by patients – this is particularly great for geriatric populations, or those with other mobility or cognitive pathologies. Care can be reached with the single touch of a button.
  • Virtual visits are supported with high resolution video, easy to access invites, and tools available in multiple languages.

For providers, accessibility of technology is also mission-critical:

  • Enjoy built-in schedulers
  • Intuitive dashboards supported by up-to-date analytics
  • Seamless integration into your software suite
  • And support of multiple participants

Consider This

Managing your patients by population or diagnosis helps to manage remote health offerings, therapies, and protocols. Organization with the help of telehealth helps to bring these strategies to your patients in the form of easier access.

If your patients have better accessibility they will provide you with greater amounts of data which will help build your analytics and power real-time risk assessment features based on patient information.

Security is Accessibility

The more popular telehealth solutions (and remote tools in general no matter your sector) become, the more prevalent security will be. If you platform is not secure it is not safely accessible to you or your patients so look for a platform that supports:

  • Remote monitoring options for all integrated devices
  • Audit logs
  • SSL encryption
  • Is HIPAA compliant

Assessing Risk

Once you’ve bolstered your security, you can safely go about assessing, managing, and actioning risk to improve your care continuum and streamline the resources for your practitioners.

We mentioned real-time risk assessment earlier, let’s dive a bit deeper.

Real-time data allows you to get a view of the top utilizers of your platform, determine which are at high risk, and track progress in comparison to established industry benchmarks. With Primavera, real-time data is auto populated to support risk stratification, and to help detect outliers (not just highest utilizers).

You also can also track by pharmacy usage and other metrics to determine high risk cases in an non-static environment, meaning that the data is always updating and adjusting your view accordingly.

Building Engagement

Prioritizing patient outcomes through your software with tools like risk management and coordinating care via scheduling and connectivity are just a few of the ways that telehealth helps elevate the care cycle without increasing the cost.

Building engagements through software is something that is becoming an integrated aspect of our daily lives already, from our social meetups to our day-to-day work environments. Extending that ease of access to our healthcare is a critical part of a quality telehealth solution.

Yes, telehealth is important in our current times with notable health obstacles and the need for remote access – but this cannot be the only purpose your solution serves. We are all humans after all, and healthcare is easier together.

Want to learn more about what telemedicine can do for you? Schedule your demo with us today.

Rolian RuizVirtual Care: More Than Just Telehealth
read more

Primavera Webinar: Position Yourself to Benefit from Value-Based Care Through Data Analytics

With the shift in healthcare to value-based care, has come with an increase in data and increase of expectations for healthcare providers. Learn how to leverage your payors data to position your practice and patients to benefit from value-based care through this recorded Primavera webinar.

This Primavera Webinar: Position Yourself to Benefit from Value-Based Care Through Data Analytics provides some great insights on:

  • HealthCare’s Industry shift from Fee-For-Service to Value-Based Care
  • How to leverage your payers data to position your practice and patients to benefit from Value-Based Care
  • Identify patients in need of intervention to improve outcomes
  • Determine opportunities for improvement for cost reduction and revenue generation
  • Primavera Data Analytics App Functionality


Rolian RuizPrimavera Webinar: Position Yourself to Benefit from Value-Based Care Through Data Analytics
read more

Teams & Tech: A Smart Healthcare Solution

Medical Teams have been in a love/hate relationship with their technology applications for decades. Constantly asking if new technical solutions will help them grow, see more patients and provide better care. We’ve asked this question too. In fact, Primavera was built by industry professionals with that very question in mind.

Whether tech can help provide better care is not the only question on the provider’s minds. In an industry that is constantly expanding care curriculums, and redefining health – what are the most important tech features?


An all-in-one platform means a centralized solution. A hub that manages everything from organizing patient records to analyzing data, to securing your information. Gone are the days when you need to rely on multiple legacy software programs to handle your data entry and streamline your infrastructure. 

There are three main targets for an all-in-one solution:


“Analytics” has become a buzzword and for good reason. Every business wants to see an analysis of their key metrics and data points and activate solutions. Why? Because analysis shows trends, helps you prioritize decisions, and casts a spotlight on any weaknesses that you can strengthen.

In telehealth, analytics bring an understanding to cost projections, current spending, care populations, and care continuums by using real-time data to highlight metrics like:

  • Medical loss ratio (MLR)
  • Market research analysis
  • Medical claims
  • Capitation

Once your data points are generated, analytics helps you auto sort, compare, review, and convey information through accurate reporting by patient, payor, location or provider -making it easy to drill down into individual facets of your business to uncover gaps or red flags that may be hindering you.

Case Management

As with analytics, case management benefits from the real-time touch a health tech solution can provide. Get live feeds from hospitals and use the platforms organizational system to recall, manage, and track patients with the enhancement of real-time updates that:

  • Inform tasks
  • Trigger notifications and alerts

The goal is to make it easy for you to preempt unnecessary costs and proactively provide care.

Member Records

When it comes to storing and utilizing records, nothing is more important than security. Multiple access points means multiple devices; desktops, laptops, personal computers, and phones for multiple users. A centralized platform solution provides the security you need through user permission management, 2-factor authentication, and standard industry compliances.

In terms of record intake, features like dictation make for a hands free experience that expedites your paperwork as it allows you to build rapport and give more focus to your patients. It’s also easy to enact surveys and other data collection tools to evaluate your care approach and target improvements. 

Your member records should fuel a 360º vision of your patients, a holistic view that is also easy to navigate. We like to say “focus on the solution, not the search”.


Improved communication between care teams is just the first benefit of any easy to use telehealth platform. Live updates, customizable settings, team management, and seamless integrations check all of your communication boxes. Bonus, the platform also facilitates communications with patients, and vendors (like transportation providers) to fully sync your care provisions.

Ease-of-use also means ease of training – no complicated manuals are required to teach onboarding employees how to interact with a platform that has a clear, intuitive user interface and can be accessed with the touch of a button. 

This goes for your patients too – your practitioners, case workers, and general staff will all need to use the app – but so will those you care for. For patient populations who live remotely or have mobility issues – or who just aren’t that tech savvy – a one touch solution increases accessibility.

Actionable Intelligence

Here’s another area where ease-of-use plays a role. Actionable intelligence rings back to data analytics, and while smart data and data implementation are definitely a part of actionable intelligence, this is also about presenting those data sets in a user-friendly way.

By removing irrelevant data and prioritizing action items, you automatically provide better care. Risk assessment and real-time updates are a huge benefit to any healthcare team but only if the updates are easy to access, and the prioritization is easy to validate and understand.

Actionable data is applicable data, and that’s what makes it intelligent. Data you can actually use and understand vs a mass collection of data that spits out complicated charts and graphs. All data has its place, but the data on your healthcare software- the data you need to provide quality healthcare – should be simply useful.


Primavera’s Core Values are Actionable Intelligence, Ease-of-use and Performance. Our healthcare software solution including telehealth is centered around real-world applications in the healthcare sector. 

Our tried and tested features are designed to amplify usability and prioritize risk. 

Schedule a demo today and see what a health tech solution can do for you.

Rolian RuizTeams & Tech: A Smart Healthcare Solution
read more

4 Questions to Ask when Choosing Your Practice Management Software

Selecting a Practice Management Software platform to partner with can be a daunting task. A lot of that has to do with the mammoth task of integrating a solution, training employees, updating vendors, and converting your existing infrastructure. 

To make the process easier, we’ve compiled a short list of 4 questions you should be asking when choosing a practice management software.

1. Is the Software Easy to Use?

The power of the platform doesn’t matter if you can’t easily use it. When it comes to any software implementation, the UI is a critical element to explore. Are the features easy to access? Is data organized and easy to understand? Would using this platform be easy in terms of training your employees and integrating with your existing infrastructure?

What’s the other half of the usability equation? Easy to use and organized is great – as long as the elements and features show the information you need them to. There’s also a usability consideration in terms of migrating your existing data with your new software. So ask your providers how they support you in this process. 

What We Offer

Primavera offers an intuitive UI that presents information clearly and simply to provide an effortless user experience supported by:

  • Speed: Launch in days, not weeks 
  • Simplistic setup
  • A supportive team that’s ready to help

2. How Will My Patients Use the Platform?

There are two main user profiles to consider, practitioners and patients. Choosing a software with powerful data processing is key, but inputting that data needs to be easy for all. If you need convincing, you don’t need to look any further than 1 patient population.

Currently, 81% of hospital admissions, 91% of prescriptions filled, 76% of health-provider visits and 75% of home healthcare visits are for Medicare patients living with chronic conditions.

Technology may not be as big of an issue for the Medicare populations of the future – but it is still a major consideration for the population today. Ease of use – in healthcare – is an accessibility issue.

There are many populations and accessibility/mobility issues to consider when choosing a software since it won’t just be accessed from the practitioner/operational side. 

Questions to ask:

  • What does the patient login process look like?
  • Do patients have to have a smart device or download an app?
  • Is the patient portal designed for ease of use for all populations?

What We Offer

The most important thing for patients is convenience when it comes to interacting with a technical platform – especially for less tech savvy populations, or those with restricted mobility or cognitive issues. Primavera provides access to patients with one single click – no downloads or technical know-how required.

3. Is it Powerful Enough to Manage all my Data

We’ve mentioned data quite a few times so far, and that’s because data is king. Whether you’re compiling data for analysis to apply to projections and show patterns, or just looking to get real-time communication updates, how your data is used (and the accuracy) matters. 

Questions to ask:

  • Does the software support real-time updates and how are you alerted to those updates?
  • Is data analyzed and applied to risk-assessment and prioritizing patient care?
  • Are metrics easy to manage and report on?

What We Offer

We focus on removing the barriers between you and your data. Data powers functions like connectivity, communication, risk-assessment, and applying your patient information to further inform the running of your practice. Your data should help you react quickly and build a proactive practice. We make that possible with features like:

  •  Real-time data auto-populated where you need it
  •  Informed risk stratification
  •  Outlier detection by high risk and high utilizers
  •  Pharmacy tracking by usage, brand, patient, and provider
  •  Managed data metrics

4. Does the Software Support All Aspects of My Practice?

There is more to your practice than data management and ease of use. Having a platform that integrates with your providers, vendors, payors, and patient needs is critical. You’ll also want to make sure your software partnership supports the specific needs of your practice as non-profit needs will vary from general practitioners or plastic surgeons.

Questions to ask:

  • Does the software provide the tools to manage your unique patient populations?
  • Would it be easy to schedule transportation and manage billing?
  • How was the software designed and how does the structure support healthcare requirements?

What We Offer

Primavera was designed by a team of healthcare professionals and industry experts to serve healthcare professionals through a complex IT architecture and relationship database systems. By maximizing visibility with a health-centric approach, our solution helps streamline your practice performance management and growth. 

At Primavera, we create intuitive healthcare technology to maximize the benefits for healthcare providers, care managers, caregivers, and, ultimately, the patients. Schedule a demo with us today to learn more!

Rolian Ruiz4 Questions to Ask when Choosing Your Practice Management Software
read more

How to Integrate Telemedicine into your Practice

Telemedicine supports and simplifies processes along a patient’s care continuum. Integrating with telemedicine also holds many benefits for physicians, their practices, and their growth. There are questions you need to ask to get started, how do you integrate, what kind of tools do you need, and how hard is telemedicine to maintain?

To answer, we’re going to break down telemedicine integration for a variety of practices and populations. Let’s get started!

Management Service Organization (MSO)

Managed care organizations are challenged with keeping taps on entire patient populations. The tasks before these organizations are largely data oriented and require the assessment and utility of managing and delegating patient data to support proactive care. 

Primavera features a data analytics solution with real-time data updates that help MSOs to act quickly, assess risk, and make the best decisions for each individual patent and practice.

Integration Tip

Find a telemedicine suite that can connect with multiple databases, and makes the adoption of existing records easy so you’re not weighed down by a clunky migration from your old methods to an optimized platform.

Primary Care Physicians

Primary Care Physicians may be connected with a large organization, or may provide through their own smaller practices. An integration need for these care-giving facilities is flexibility.

As you begin a care plan with your patients, we also start with a consultation. Explore our suite of features with an assessment. Do you need telehealth urgently to care for your remote patient population? Do you need the connectivity of an extensive platform? Or are you just getting your feet wet with data analytics and case management support?

Integration Tip

It doesn’t have to be all or nothing. Using telemedicine smartly is about integrating the features that meet your needs. You can always add as you grow.

Non-Profit Clinics

Not every practice or organization is given priority in this world. Telemedicine helps break down barriers by using software to create accessibility. 

Non-profit healthcare organizations face a lot of obstacles when it comes to managing their patient populations; employee resources, legal barriers, financial strain, and the situations of those they care for. A solution is intuitive Case Management.

Receive live feeds from hospitals, prioritization based on risk stratification, assign and communicate tasks and cases with case managers, and more.

Integration Tip

The Case Management solution you choose should be intelligent, but easy for your patients to use. Especially with underprivileged populations, convenience is a large part of care. For telemedicine to be effective, it has to be accessed with the simple touch of a button.


The entire Primavera healthcare software suite can be widely used for a multitude of solutions to manage a patient population within a Cardiologist’s office. We do this through ease of use. Cardiology usually applies to an older population – a less tech savvy population – we’ve mentioned we make things simple with the touch of a button but how does that work?

We call it “Frictionless Telehealth” and it simplifies introductory appointments and follow ups through video and easy communication. 

Integration TIp

Keep your high-risk populations safe by keeping them at home. Use high resolution video, scheduled check-ins, share educational content, and continuously assess your patients health from a distance. The best part for these senior populations is that they don’t even need to download an app. Accessibility even applies to tech and cutting down on the installation requirements increases the level of care you can provide to all.

Mental Health Practitioners

Surprised to see mental health on this list? Traditionally, mental health sessions are done in person, how else can you accurately assess your patient? Like with cardiology, mental health patients require timely connection and the same resources apply. 

Utilize tools like high quality video and accessibility to maximize your patients’ communication with you. 

In May of 2020, CNBC reported that first-time downloads of the top 20 mental wellness apps in the U.S. hit 4 million in April of that same year, up 29 percent from 3.1 million downloads the previous January. 

Sometimes distance encourages communication, and younger populations especially feel more comfortable from behind a keyboard – Telemedicine can help you keep up with the changing times by adapting communication methods without compromising care. 

Telemedicine integrations decrease no-shows, will give you the ability to see more patients in a day, and give patients a feeling of security. 

Integration Checklist

There are many types of practices and organizations that we haven’t covered here which benefit from integrating with telemedicine. Whether you’re an oral health professional, allergist, orthopedist, dermatologist, or plastic surgeon – the benefits of telehealth apply to you.

When you’re looking for a smart solution ask yourself what you need.

  • Easy installation
  • Easy use for patients and providers
  • A variety of features
  • Smart data analytics
  • Risk assessment and prioritization
  • Case management support
  • Connective and compatible with other tools and payment institutions
  • Secure, safe, and compliant with all regulations
  • A platform with robust capabilities and continued support
  • Next Level Security

The best place to start is at the beginning. Reach out to us today for a demo and discover how we make providing care easier together.  

Rolian RuizHow to Integrate Telemedicine into your Practice
read more

Using Tech to Transform Healthcare Management

Better. Faster. Stronger. Perhaps chasing after the dream of The Six Million Dollar Man, technology has helped transform healthcare over the years with innovations from the iron lung to robotic surgeries but it has gone beyond the advancement of medicine and extended into the wider world of healthcare.

Using Technology to Communicate

We’ll kick this off with the obvious technology advancement. Communication and technology go hand in hand and it has transformed the way patients interact with their own care. Through telehealth tools, apps, notifications, video consultations, and educational platforms, technology has done for healthcare what it has done for entertainment – forged a pathway of instant access, and made it fit in the palm of your hand.

With the single touch of a button a patient can connect with their provider on urgent matters, but they can just as easily update their profiles, symptoms, and share their data. 

Communicating Data

Updating and exchanging data is another key communication – and this one has a few more requirements beyond being instant, it also needs to be:

  • Secure
  • Actionable
  • Organized


Data security is at the forefront of most technology conversations and is especially important in healthcare where patient privacy is paramount.

When you’re looking to integrate the benefits of technology and telehealth into your practice, look for a platform that adheres to best practices for HIPAA compliance, has a bolstered approach to cyber security, and the infrastructure to maintain a next-level security experience with measures in place like:

  •  Two Factor Authentication
  •  Secure Socket Authentication
  •  Encrypted Patient Data


Actionable data means that data can be analyzed and applied to a system to structure and manage needs like risk assessment, tracking treatment and care continuums. It also means that submitted information can be utilized to manage third-party partnerships, external therapies and financial requirements. 

From managing multiple payers and practices to communicating data to pharmacies – being able to apply your data comes with many perks. 

There’s also the matter of patient populations to consider. Risk assessment within your practice is one thing, but being able to contribute data on population and patient types helps establish trends and inform the logistics and needs of your wider practice.


Data organization goes beyond “can I find it” and moves into “can it find me”. We’re talking about organization for automation and system optimization. With Primavera’s solution you can sit back while collected information automatically populates and updates as additional information comes in in real-time. 

Streamlining the way data is received contributes to its ease of organization. Simple and secure applications that are easy to use go a long way in making the entire data collection process as efficient and useful as possible. 

Assembling Resources

Technology doesn’t just improve the efficiencies and functions of healthcare, it expands its resources, and not just for practitioners and providers. We’ve talked before about how telehealth solutions make healthcare more accessible to rural communities – but they also increase the access to information which leads to better preventive care. 

From sharing informative articles, videos and information to vastly increasing accessibility between patients and providers, technology turns our digital resources into an actionable treatment protocol. 

Benefit Bullet List

Take a quick looks with us at a few ways technology assists care:

  • Psychologists can more easily meet with their patients via virtual calls
  • Physical therapists can meet with clients virtually or send interactive exercises
  • Providers can quickly schedule transportation when needed
  • Case managers can easily access their patient files anywhere they are needed 
  • Data can be synced in real-time to be used in the most optimized way
  • Nonprofits can remain organized and interact with up-to-date information for their populations
  • Payers and financial institutions can be quickly managed for fast transactions and resolutions

Whether you’re a cardiologist or an allergist, technology is applicable to every facet of your practice, and Primavera implements it through smart telehealth solutions that manage and analyze your data securely while keeping the patient first.

Customized Care

In the same way that every treatment plan is tailored to each patient, every technological solution needs to be tailored to each practice. Factors like demographics, location, modality, and specialization contribute to each practice’s needs. 


Primavera was created by practitioners and we have a few supportive pillars:

Frictionless – Frictionless care is about easy connectivity and the sharing of information. In your search for a telehealth solution, make sure whatever you implement can be accessed by the most technology opposed patients you serve. If it’s harder than the touch of a button to connect then it’s too complicated.

Analysis – We’ve mentioned it already, but don’t skimp on your data analysis or data management capabilities.

Case Management – Find a solution that prioritizes data-based risk assessment, real-time updates, and efficient access to information and resources.

A Strong CMR – Implement a technology solution to organize the data of your patients and keep your database current. You also may want to find a solution that enhances record keeping with features like note dictation, data sorting, audits, and surveys.

No matter your requirements, customized tech for your healthcare organization’s needs is here and waiting for you to demo today. 

Rolian RuizUsing Tech to Transform Healthcare Management
read more

How Technology has Impacted Healthcare

From 3D printing bones to mass producing medicine, nothing has fueled the progress of healthcare more than the innovations of technology. As with all major advances from the wheel to electricity, technology has become interwoven in the infinite facets of our lives. 

We can learn a lot about where we’re headed from where we’ve been. As this is such an expansive topic, we’re kicking off the discussion with three of the biggest technological contributions to medicine, and how we’re using them today to make medical care more effective, and more accessible. 

3D organs & Robots in the O.R.

First on our list is something straight out of an A.I. Science Fiction movie. Thanks to 3D printing technologies; some internal organs, and even bones can be quickly generated and implanted into the body. 3D printing even makes aids like prosthetics more financially accessible because of lower production costs, and easier manufacturing.

3D tech isn’t just about creating objects, it’s also about mapping. 3D modeling – like the kind used to scan actors for CGI – can be used to map a patient’s insides for better diagnosis, and also used to create a simulated environment for surgeons to test out procedures before taking a solution to the table. 

Using 3D mapping in combination with robotic surgeries has had great impact on delicate operations like mitral valve repairs, and spinal surgeries. Robotic surgeons are highly sensitive and specific machines, programmed and operated by advanced medical teams, to carry out extremely delicate procedures with increasing specificity. Imagine, 50 years down the road, what remote operated surgical machines could do for patients with limited mobility, or rural geographies. 

Big Data in the Palm of Your Hand

Since we’re already talking about mapping things, we need to zoom in on big data. What is “big data”, just a fancy way of saying a really, really, large amount of data spanning multiple endpoints, (patient age, population, symptoms, finances, medical history, etc.). And we know, it sounds a bit scary. 

There’s a stigma around big data that it’s somehow all knowing and therefore invasive – but when it comes to medicine, big data allows for vast intuitive care.

The Healthcare sector’s big data market will reach roughly $70 billion dollars by 2025, according to consulting firm, Bain & Company. 

The equation is simple: more data + increased collection speed = an increase in healthcare applications. The biggest hurdle for data – up until now – has been obstacles when it comes to transferring data between medical institutions. HIPAA, security parameters, and legal boundaries all make it challenging for data to be used across organizations to chart and map health trends, predict disease patterns, and analyze health issues for specific populations. 

Why Do We Need Data to Be Borderless?

Having secure access to widespread medical data means that organizations can create wellness channels, make informed decisions about where hospitals are needed, see the scope of need for certain therapies, and track trends that affect the overall health of the nation. 

But once we have all the data? How can we best implement it at scale?


The Mayo Clinic defines Telehealth as:

Telehealth is the use of digital information and communication technologies, such as computers and mobile devices, to access health care services remotely and manage your health care. 

With this definition we can apply the word telehealth to anything from calorie counting apps, to remote monitoring for pacemakers. “If you build it, they will come”, and in this digital field of dreams, apps offer infinite solutions to remote healthcare obstacles. 

Mobility is an issue for disabled and elderly populations especially, telehealth not only offers medical visits via video – but can also orchestrate transportation and manage insurance and financing. 

In conjunction with big data applications, organizations that employ comprehensive telehealth solutions can prioritize patients by risk, constantly evaluate treatments and needs, manage scheduling, prescriptions, administer supportive therapies (physical therapy and psychiatric care), as well as create single-button communication pathways between patient and practitioner. 

Data = Data

By increasing care accessibility to patients, we increase their willingness to participate in their care journeys. More data equals more resources and more information which can be analyzed for further care programs and medical advances. 

Complex Architecture for Better Health

Creating a smart architecture is step one to implementing and assessing the benefits of big data, and applying it to a telehealth solution. In recent years, the Primavera team has mapped and constructed its architecture along with developing technologies. 

Through the pairing of a complex IT architecture with relationship database systems, the primavera team has focussed on contributing to closing the information gap when it comes to healthcare data resources. 

Our system stands out as one developed by working practitioners alongside top-tier developers and healthcare executives to revolutionize the practical application of data and apply it to care continuum advancements. 

A stand-alone operating system, Primavera is incredibly simple to use for both patients and practitioners. Designed for efficiency, and packed with the clinical and financial tools needed to run your practice. 

Medical technologies and data applications will only continue to advance. You want to partner with a platform that can grow along with tech while prioritizing patients and the success of your practice. It’s easier together. Reach out to us today for a demo

Rolian RuizHow Technology has Impacted Healthcare
read more

Better Patient Case Management with Tech

Providing excellent healthcare is the reason case management is necessary. Case management is the nuts and bolts of any practice, and creates a network you can rely on when developing action plans, and flagging priority cases. 

For clinicians, having an established workflow is mission-critical as your workflow directs where you invest your time, and dictates how much time you are able to spend to provide optimal care to all patients.

Creating a meaningful workflow is a data-driven project. Ready to learn how?


A reliable system has priorities. While it’s possible to manually prioritize your patients and evaluate each case, it’s also a significant time commitment. This is where data-driven analysis is an asset.

Predictive Data

Let’s talk about data. First of all, it’s a small word for such a large concept. Data is everything from the information a client contributes about themselves, to the observations of nurses and practitioners, to financial and insurance details, medications, demographics, and a variety of other touch points concerning the patient’s day-to-day state. 

Predictive data solutions interpret this large collection of information and categorize it based on your parameters to funnel clients into different levels of risk based on their diagnoses, patient population, care plan, and progress. 

The main benefit? Preventive Care.

Preventive Care

It’s great to have a database that prioritizes your cases, but that does no good if you aren’t receiving alerts, updates, and notifications should a patient’s status change, or new information is added that alters their state.

Prevention is about real-time reaction and not about putting patients on a track and leaving them there.

Receiving real-time notifications with live feeds from hospitals, updates from practitioners, and details from the patients themselves, creates an intervention path before one is needed.

Last-minute services and treatments are not only costly for the patient but also for your practice. Predictive data and a solid alerting system creates a trustworthy “early warning” feature that is invaluable.


Case management is no longer a one-way street dedicated to corralling patients. Now, it’s developing into a broader communication highway that you can use to educate your clients, prescribe, manage transportation, and schedule other needed methods of care; physical therapy, mental health therapies, etc. 

An educated patient is going to provide you with better information, strengthening your case management model, and elevating the success of your practice on a large scale.

Using telehealth to provide patients with trusted informative links and resources also builds trust between you and the patients you care for.


We all strive for work-life balance, and as a practitioner/clinician, balance is often a tall order. Intelligent case management makes it easier to establish a schedule that is smarter for your patients and simpler for you – without compromising your work-ethic or commitments. 


The National Centre for Biotechnology Information keeps track of case management history, and some form of case management has existed for more than a century to help mitigate costs and prioritize care. The 90’s saw it emerge as a software solution, but we only took it cloud-based in 2008. 

Cloud-based means a few things:

  • Built in software support
  • A Broad connection to current National data (demographics etc.) 
  • Easy (and we mean 1-click easy) access and ease-of-use for your patients and employees
  • Up-to-date security/compliance

Human Touch, Not Human-Error

A big opposition point to using a case management solution is that it takes the empathy and intuition of human eyes off of the prioritization process. 

This isn’t entirely true. 

What a case management solution does is cut down on human error in terms of data entry, scheduling, and record keeping, which actually equals more time available to allocate toward patient intake, care, and follow-ups.

Location Independence

Remote work has been a primary topic as of late – but it’s not a new concept to case management or telehealth. Case management solutions like ours don’t care if the patient lives in a rural part of the country, has mobility issues, or is otherwise unable to easily place themselves in the same room as their practitioner. 

Case management in combination with telehealth removes geographical obstacles entirely without compromising the quality of your interactions.

Further Analysis

We’ve talked a lot about how case-management affects your patients, but there are also ways to use it to streamline your admin process, improve your employee workflows, and elevate your accountability through managing users, assigning cases, and scheduling automated reminders and follow ups.

Regardless of who you are tracking, case management solutions generate reports, metrics, and analytics that can influence your decision-making and contribute to healthy patients and healthy growth. 

Your criteria, your care, your patient continuum, our platform is yours. Providing quality care and creating an efficient case management solution is easier together, reach out to us today to schedule a demo!

Rolian RuizBetter Patient Case Management with Tech
read more

Expanding Your Services Through Telehealth

Integrating telehealth software may not be your first idea when it comes to expanding your services but healthcare software is built to simplify complex data and convert it into action that improves patient outcomes and helps you build your practice.

Sustainable scalability is at the core of every enterprise and there are a few key elements that must exist in any venture. Expanding your services with the ease and benefits of telehealth also means bolstering your infrastructure and knowing your patients.

Here’s our best advice.

Create a Platform Specific to Your Health Community

According to the National Association of Community Health Centers (NACHC), health centers serve 1 in 6 Americans living in rural communities…and nearly half of those institutions (46%) use telehealth to expand their care.

Since its beginnings at NASA in the late 1960’s, telehealth has bridged a gap between healthcare and accessibility for patients in remote locations. Over time it has been used to develop programs and funnel resources to patients with limited mobility, resources, and knowledge about the care options available to them.

Telehealth can facilitate everything from psychiatry to dermatology to specialized care for at-risk populations. The path to expanding your services through telehealth lies in understanding the level of access available within your geographic area. Which modalities need increased accessibility?

Assess & Improve Your Service Availability

A backend benefit to implementing telehealth is that it gives you a data bank to analyze, and informs on your patients demographics, concerns, success, and level of interaction. Demographic and accessibility data provides a foundation for effectively employing the services of transportation vendors and other third-party assets that can help grow your care platform both geographically and with additional modalities.

Patient data also works to evaluate risk and prioritize care to those who need it most critically. Data automation is a powerful asset when it comes to both the efficiency of your practice and the success of your care programs but in order for it to work, it has to be used consistently.

Keep it Simple

Here’s the equation:

Ease of Use + Consistent Use = Data

For a telehealth program to be successful it needs to be easy for your patients to use – just a click of a button – simple. To grow your services through telehealth you need the platform to be used consistently and that means integrating communication, reminders, and alerts for your patients throughout their care journey. 

This also applies to your internal practice and care teams. We break it down into three steps:


Assess the needs of your practice with Primavera experts to develop a smart plan for integrating with a telehealth platform. Discuss streamlining your software and healthcare solutions, and plan for a successful implementation.


As you collect data, discover the benefits of real-time data analysis in terms of risk-assessment, patient communication, and simplified communication between patients, practitioners, and vendors. Telehealth should be a practical tool for your team that makes providing care a positive experience and not labor.


Benefit from our mission; Easier Together. Primavera was developed by working practitioners to be a tool for simplification. The results are an easy to use interface with a robust backend that can handle complex functionality while helping you analyze your practice for sustainable growth. 

Establish Roles and Responsibilities

We’ve talked a lot about data and scalability, but what about organization? A big aspect of healthy growth lies in defining and managing the roles and responsibilities of your team and contractors. 

Aside from managing the schedule for each patient’s care journey, telehealth provides the means for assigning casework, follow-ups, internal tasks, and creates channels for tracking the more bureaucratic processes that go into a successful healthcare business. To improve both your patient care and the success of your business, reach out now and schedule a demo

Customize Your Care Continuum

One of the greatest advantages to telehealth is that it supports individual care plans through easily managed scheduling, support for multiple modalities with a variety of practitioners, payment and insurance support, and more. 

In keeping with its theme of customization for patients, quality telehealth platforms can be tailor-made to meet the needs of practices and healthcare institutions like case management, easy note taking and organization, secure record sharing (HIPPA compliant), video communication, etc.

Different providers have different needs. The needs of a non-profit will differ from the needs of a small practice, or a larger hospital. Growing the services offered and supported through telehealth means that telehealth needs to be easily adopted by the full spectrum of care centers, but also able to act as a bridge between practices to create a successful care network that can expand with stability. 

The best way to start is with a consultation. Meet with one of our Primavera experts to discuss how our solution can meet your specific requirements and help you grow. Schedule your time to demo today and start streamlining for growth.  

Rolian RuizExpanding Your Services Through Telehealth
read more

The Grand Telehealth Experiment

After a year of experimenting through another iteration of a telehealth journey, using telehealth as a primary option among quarantine and social distancing; the verdict is out and telehealth has a permanent seat at the table. The undeniable benefits of convenience brought by telehealth – paired with the revelation that telehealth can provide highly personalized care – really turned the tables on how we think about our health system in general. 

Let’s take a look at some of the hurdles, and look ahead to the evolving benefits of a premium care solution that fits in the palm of your hand – the telehealth journey. 

The Telehealth Journey

Perhaps one of the reasons telehealth has been so successful under the extreme circumstances of the recent past, is that it was created out of a need to provide care in extraordinary circumstances and across vast distances.

Telehealth first began as a way of providing medical support to remote, (and we mean really remote) locations. Like far-off islands, mountains, and space. Versions of telehealth have existed among exploration groups, the military, and missionary teams for years. 

Grand Telehealth Experiment

Image source The cover of Radio News magazine, April, 1924. 

Even as early as the 1920’s, the public has gravitated toward the idea of medical care from the convenience and comfort of their living rooms. Which perhaps is a more familiar attitude towards wellness harkening back to the 1800’s when Doctors came directly to their patient’s homes.

Modern Medicine & Technology

Radio wires and cumbersome antennae are not cluttering the devices of American homes. Aside from convenience, telehealth is becoming widespread thanks to the natural partnership between the technological advances in medicine, patient management, and personal electronic devices.

Evolving Benefits of Telehealth

Telehealth is an educational medium as well as a vehicle for providing healthcare. Through networking, analytics, and alert structure; telehealth is able to provide information, schedule therapies and self care, and connect patients to public health benefits and resources.

Better Together

As different aspects of healthcare evolve and are incorporated into the telehealth journey and spectrum, it’s critical for ease-of-use to keep telehealth assets together in a single portal. An all in one platform means a few things, here’s the short list.

For Patients:

  • Easy accessibility to the portal itself. Is this a website? An App? Does anything need to be downloaded? Is it available in more than one language?
  • Connectivity resources and contacts are built into the app
  • The Platform provides relevant educational resources related to the patient’s care program
  • Follow-ups and appointments can be scheduled and conducted via video with little effort
  • Patients can track their own care progress and provide input on their own wellness

For Care Providers:

  • Patient data is able to be connected and accessed through the portal
  • Appointments and transportation can be scheduled and care plans can be outlined
  • Patient data can be analyzed and organized based on risk assessment
  • Security is a priority to protect data within regulations and HIPAA compliance
  • Actions within the platform are logged for auditing
  • Integrates with a larger more robust software suite

Evident Success

In a study conducted at Oregon Health & Science University, “the number of digital health visits ballooned from 1,100 in February to nearly 13,000 in March, and all 1,200 ambulatory faculty were able to conduct virtual visits by April 3, 2020”

There’s no doubt that the telehealth journey is still growing in use with one of the key benefits being that it is a quick to implement solution. Though some hospitals were better prepared pre-pandemic with a more technical infrastructure, the solution of telehealth is extremely scalable regardless of an individual’s comfort level with technology, or a lack of an existing virtual health network. 

Preparing for Hurdles

The telehealth journey has not been a challenge free process and there are still hurdles to address. According to the Becker Hospital Review:

Over the next five years, one of the biggest hurdles for new virtual care and telehealth technology will be the governance structure at health systems. It will be essential for providers to partner with vendors to make sure new technology and virtual care initiatives serve the patient population equally.

Networking is key, and selecting a telehealth platform to work with that has connections with vendors and public health resources is the only way to fly. We can see a growing need for the convenience of built-in scheduling to manage multiple providers, payors, and patient plans, but organization is only a single ingredient. 

We project that most telehealth hurdles can be overcome with smart data management and analysis. Dashboards make it easy to navigate through analytics, and a seamless integration with software makes a one-stop telehealth portal secure and reliable. 

Curious to Explore?

The world of telehealth has many winding paths, but like we said – we’re better together. Reach out to us today to schedule a demo and learn what a care-oriented telehealth solution can do for you.

Rolian RuizThe Grand Telehealth Experiment
read more